Privacy Policy
Last updated: July 10, 2026
Kimoto Tourism Co., Ltd., operating as Local Gem Tour Hiroshima (“Local Gem Tour Hiroshima,” “we,” “our,” or “us”), respects your privacy and is committed to handling personal information appropriately and securely. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, make a booking, submit an inquiry, communicate with us, or use our tours and travel-related services.
1. Information
We May Collect We may collect the following types of information.
Contact Information
• Name
• Email address
• Telephone number
• WhatsApp contact information
• Country or region of residence
Booking and Tour Information
• Preferred tour date and time
• Number of adults, children, and infants
• Ages of children where relevant
• Selected tour or requested itinerary
• Hotel, accommodation, meeting point, or arrival information
• Cruise ship name, port information, and arrival or departure schedule
• Transportation details
• Preferred language
• Dietary requirements
• Mobility, accessibility, or special assistance requirements
• Other information voluntarily provided in connection with a booking or inquiry
Communication Information
We may retain information contained in communications sent through:
• Our website inquiry form
• Booking platforms
• Social media
• Travel agencies or other booking partners
Payment and Transaction Information
When you make a payment, payment information is processed through our booking and payment service providers. We may receive information such as:
• Booking amount
• Payment status
• Transaction date
• Refund information
• Payment method
We do not normally receive or store your complete credit card number.
Website and Technical Information
When you use our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website usage information
• Cookie and similar technology information
Photographs and Videos
Our guides or staff may occasionally take photographs or videos during tours. We will ask for permission before intentionally using identifiable photographs or videos of guests for promotional, educational, website, or social media purposes.
2. How We Use Personal Information
We may use personal information for the following purposes:
• To respond to inquiries
• To process and manage bookings
• To provide tours, guiding services, transportation arrangements, activities, and other requested services
• To communicate important tour information
• To confirm meeting points and schedules
• To coordinate with guides, transportation providers, activity providers, restaurants, and other service partners
• To process payments, cancellations, and refunds
• To provide customer support
• To respond to emergencies or safety concerns
• To accommodate dietary, accessibility, mobility, language, or other special requirements
• To improve our tours, website, and customer service
• To analyze website usage and service performance
• To prevent fraud, misuse, or security incidents
• To maintain business, accounting, tax, and legal records
• To comply with applicable laws and regulations
• To send promotional information only where consent has been provided or where otherwise permitted by law
We will use personal information only for the purposes described above or for other purposes that are reasonably related and have been appropriately communicated.
3. Sharing Personal Information
We do not sell personal information.
We may share relevant information only when reasonably necessary to provide services or operate our business.
Recipients may include:
• Assigned guides
• Substitute or external guides
• Transportation providers
• Chartered bus, taxi, ferry, and other transport operators
• Local activity and experience providers
• Restaurants and other service providers
• Travel agencies, tour operators, and booking partners
• Booking management providers
• Payment processing providers
• Website hosting, email, communication, information technology, analytics, and security service providers
• Professional advisers such as accountants, legal advisers, or insurers
• Government authorities or other parties where required by law
Only information reasonably necessary for the relevant service will be shared. Where we use contractors or service providers, we will take reasonable measures to ensure that personal information is handled appropriately.
4. Booking and Payment Service Providers
Our website and booking process may use third-party booking and payment services. These providers may process personal information according to their own privacy policies and service terms.
Depending on the booking or payment method, these providers may include booking platforms, payment processors, credit card companies, banks, or other financial service providers.
Payment card information is generally processed directly by the relevant payment provider and is not stored directly by Local Gem Tour Hiroshima.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
• Operate website functions
• Remember visitor preferences
• Improve website performance
• Understand how visitors use the website
• Measure website traffic and engagement
• Improve marketing and communication
We may use services such as Google Analytics, Google Site Kit, Microsoft Clarity, or similar website analysis tools. These services may collect information relating to website usage, browser type, device information, approximate location, and interactions with the website.
Where a cookie preference or consent tool is provided, visitors may use it to manage available cookie choices.
Visitors may also control or delete cookies through their browser settings. Disabling certain cookies may affect some website functions.
6. Embedded Content and External Services
Our website may include or link to content and services provided by third parties, including:
• Booking platforms
• Payment services
• Maps
• Review platforms
• Other travel-related websites
When you interact with these services, the relevant third party may collect information according to its own privacy policy. We are not responsible for the privacy practices of external websites or independent third-party services.
7. International Transfer and Processing of Information
Some booking, payment, website, communication, analytics, or technology service providers may process or store information outside Japan. Where personal information is transferred or processed internationally, we will take reasonable measures in accordance with applicable laws and the nature of the service.
8. Data Retention
We retain personal information only for as long as reasonably necessary for:
• Providing the requested services
• Managing bookings and customer support
• Maintaining accounting, tax, and business records
• Handling complaints, disputes, insurance matters, or legal claims
• Meeting legal and regulatory requirements
Retention periods may vary depending on the type of information and the purpose for which it was collected. Information that is no longer reasonably required will be deleted, anonymized, or securely disposed of where appropriate.
9. Information Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Children’s Information
Children are welcome on our tours.
Information relating to children may be collected when necessary for bookings, pricing, safety, accessibility, or appropriate tour arrangements.
Parents, guardians, or accompanying adults should provide information about children only where they are authorized to do so.
11. Access, Correction, and Deletion Requests
Subject to applicable laws, individuals may request:
• Confirmation of whether we hold their personal information
• Access to relevant personal information
• Correction of inaccurate or incomplete information
• Deletion of information
• Suspension or restriction of certain uses
• Withdrawal of consent where processing is based on consent
We may request information necessary to verify the identity of the person making the request. Some information may need to be retained where required by law or for legitimate business, accounting, safety, or dispute-related purposes.
To make a request, please contact: info@localgemtour.com
12. Marketing Communications
We will send promotional emails or similar marketing communications only where appropriate consent has been provided or where otherwise permitted by applicable law.
You may request to stop receiving marketing communications at any time.
Messages relating to an existing booking, safety, service changes, payments, or important operational information are not promotional communications.
13. Changes to This Privacy Policy
We may update this Privacy Policy when necessary because of changes to:
• Our services
• Booking procedures
• Technology
• Third-party service providers
• Laws or regulations
The updated version will be published on this website with a revised “Last updated” date.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:
Local Gem Tour Hiroshima Operated by Kimoto Tourism Co., Ltd.
Email: info@localgemtour.com
Address: Room 1004 8-12 Nishihiratsuka-cho Naka-ku, Hiroshima City Hiroshima, Japan